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Announcements Center
Priority Level:
Memorial Day Closure Notice
May. 20, 2025
Dear Valued Customers,
All of our facilities and offices will be closed on Monday, May 26, 2025, in observance of Memorial Day.
Please do not schedule or deliver any vehicles on this day, as no staff will be available to receive or process shipments.
Operations will fully resume on Tuesday, May 27.
Thank you for your understanding and cooperation.
We wish you and your families a safe and meaningful Memorial Day.
IMPORTANT NOTICE REGARDING NEW YORK TITLES
May. 14, 2025
Dear Customers,
Due to recent changes in New York Customs policies, we want to bring to your attention an important requirement regarding vehicles with New York titles.
Effective immediately, before purchasing any vehicle with a New York title, you must verify the lien status directly with the New York DMV.
This applies to all vehicles, regardless of whether the auction states the title is clean or mentions a lien.
To check the lien status:
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Visit the NY DMV Title Status Check page: https://process.dmv.ny.gov/TitleStatus/Index
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Submit the required vehicle information (VIN and other details).
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The system will indicate whether there is a lien recorded in the New York DMV database.
Please note:
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Even if you have a valid lien release, the New York DMV database may not be updated immediately.
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You may need to allow up to 30 days for the lien to be removed from the DMV database.
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If the lien remains beyond 30 days, we will need to explore alternative documentation solutions.
We strongly advise checking the lien status for every vehicle with a New York title prior to purchase,
to avoid delays or complications during export or title processing.
For further guidance, please contact our Titles and Documentation Departments.
Thank you,
V&S Brothers team
Successful Server Upgrade
Apr. 28, 2025
Successful Server Upgrade for Better Performance and Security.
To our valued customers!
We’re excited to share that we successfully migrated to a new,
faster server over the weekend, enhancing usability, speed, and security.
We performed the upgrade during off-hours to minimize any impact on your experience.
Best regards, V&S Brothers.
Website Maintenance
Apr. 21, 2025
Dear Valued Clients,
Please be informed that we will be conducting scheduled maintenance on our website on
** April 22, 2025, ** starting from **2:00 PM** (GMT).
During this maintenance period, our website will be temporarily unavailable.
Our site will operate in read-only mode, meaning that you cannot report a new payment, update recipients' names, or change certain information.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
I appreciate your cooperation. Best regards.
Skype VS Support chat
Apr. 10, 2025
Dear Valued Customer,
As you may already know, Skype will no longer be available starting in May. To ensure uninterrupted and effective communication.
We would like to remind you and strongly recommend all our valued customers who previously relied on Skype to transition to our enhanced communication platform:
**VS Support**
VS Support chat is designed to revolutionize customer support by providing faster, more efficient, and dedicated service:
To begin using VS Support, please download our convenient app:
- iPhone (App Store): https://apps.apple.com/us/app/vs-support/id6472731200
- Android (Google Play): https://play.google.com/store/apps/details?id=com.vssupport.app.vs_support
**11 Dedicated Departments: Specifically organized to address your individual needs better.
**Rapid Response Time: We’re committed to a maximum response time of 15 seconds.
**Support Team: Each department has 5 to 10 experienced managers and operators.
We aim to provide quick and accurate responses to your inquiries.
For any further queries or feedback, please feel free to contact us via email: [email protected]
Thank you!